This policy applies to subscriptions to Atto Pharma eBMR and Atto eLogbooks invoiced by Siddhi LLC. The Siddhi pharmacy growth platform is free for pharmacies, so no payments or refunds arise from it.
Try before you buy
New companies can run a 14-day pilot before subscribing, so you can evaluate the software before any payment.
Subscriptions are prepaid
Subscriptions are billed in advance for each annual or half-yearly period. Fees paid are non-refundable, and a subscription cannot be cancelled part-way through a paid period, except as described below.
When we refund
- Billing errors: if you were charged more than your invoice, or charged twice, we refund the difference in full.
- Our material breach: if you end the subscription because we materially breached the Terms of Service and did not fix it within 30 days of your notice, we refund the prepaid fees for the unused part of the paid period.
- Ending the Service: if we stop offering a Service you have paid for, we refund the prepaid fees for the unused part of the paid period.
Cancelling a renewal
To stop a subscription from renewing, tell us at least 30 days before the end of the current period by email to support@siddhi.today. The subscription then runs to the end of the period already paid for. An unpaid renewal invoice can be cancelled before the new period starts.
Fewer users
A reduction in the number of users takes effect from the next billing period; it does not give a refund for the current one.
Your records
After a subscription ends you may export your records for 60 days, as described in the Terms of Service.
How refunds are paid
Refunds go back to the original payment method (card or bank account through Stripe) or by bank transfer, normally within 10 business days of approval. To ask for a refund, write to support@siddhi.today with the invoice number.
Customers in India invoiced in rupees by Atachi Software Systems Private Limited: the same policy applies, with refunds made by Atachi Software Systems Private Limited.